[Comtec Announce] [QUAR] [IP Voice Services] Maintenance window 21st February 2015

[Adrian Williams]

Hi,

UPDATE:  The Engineering Team has rescheduled the maintenance window again. The testing is complete for the required work, the delay is because of changes in the monitoring systems needed to be finalised in advance of the migration.
We apologise again for this postponement and any inconvenience this has caused.

The maintenance window was scheduled for Saturday 7/2/2015 02:00 - 05:00 GMT and HAS BEEN CHANGED to:

Saturday 21/02/2015 02:00-05:00 GMT

If you have enquiries regarding this please raise a Support Ticket through noc at comtec.com quoting reference [NGR-922-99843]

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec NOC

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.


*************************************************************************************************************************************************************************
Hi,
The Engineering Team has rescheduled the maintenance window as detailed below.

It was scheduled for 24/01/2015 02:00 - 05:00 GMT and HAS BEEN CHANGED to:

Saturday 07/02/2015 02:00-05:00 GMT

If you have enquiries regarding this please raise a Support Ticket through noc at comtec.com quoting reference [NGR-922-99843]

Regards,
Adrian Williams
2nd Line Voice and Data Support
Comtec NOC

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.


***************************************************************************************************************************************************************************


Please be advised of the following maintenance window scheduled on 24th January 2015 to IP Voice Services

Date: Saturday, 24th January 2015
Start time: 02:00 GMT
End time: 05:00 GMT

Purpose:

The Engineering Team will be performing works to migrate a portion of traffic from one Session Border Controller (SBC) cluster to another to offer increased capacity between 0200 on 24/01/2015 and 0500 on 24/01/2015.

Services affected:

IP Voice Services.

These works will ONLY affect registering SIP Gateways and SIP enabled PBX's using the uk.ic.sipconnect.hipcom.co.uk/sipconnect.hipcom.co.uk (85.119.63.4) proxy.

Impact:

Due to the nature of the works there will be a short period where affected devices, until they re-register on the new cluster, will be unable to make or receive calls. For standard configurations it is expected that this period will be no longer than 5 minutes.

The Engineering team will be working to ensure that the affect on service is as minimal as possible during this low traffic period.

The Engineering Team will be closely monitoring all systems and services, as well as the above, to ensure any disruption is as brief as possible if experienced.

Comtec NOC is tracking this issue under ticket [NGR-922-99843]

Best regards,

Adrian Williams
2nd Line Voice and Data Support
Comtec NOC

For urgent operational issues please always contact noc at comtec.com or 0845 899 1423 and not any named individual.