[Comtec Announce] FW: [IP Voice Services] Service Alert 18th May 2014 Update 1

[Michael Cullen]

This is an incident notification regarding our IP Voice platform.

Date: Sunday, 18th May 2014
Start time: 09:45 BST

Services affected:

IP Voice

Report:

Comtec is aware of an issue that is affecting customers abilities to make and receive calls on the IP Voice platform.

The Issue has been raised with our supplier and they are investigating and working on a fix.

Update 1:

Our supplier is still working on the issue, we are currently unable to provide an estimated time to fix

A further update will provided in approximately an hour or sooner if new information becomes available

Comtec NOC is tracking this issue under ticket ZDD-482-35826.

Best regards,

Michael

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.