[Comtec Announce] Maintenance window 25th/26th May 2013 - Update 1

[David Croft]

We have completed the project plan and lab for this network
architecture upgrade, and we are pleased to announce that we are not
expecting any significant operational impact during this window
(except for xDSL/FTTx customers as described below). However there
will be reduced levels of resiliency and the network will be 'at-risk'
during these works.

xDSL/FTTx customers will be disconnected twice on Saturday 25th
afternoon and automatically failed over to alternate servers. If your
connection fails to restore automatically after a few minutes, please
reboot your modem/router.

Regards,

David Croft

On 20 April 2013 22:43, David Croft <david at comtec.net.uk> wrote:
> Please be advised of the following maintenance window scheduled on our network:
>
> Start date: Saturday, 25th May 2013
> Start time: 00:00 BST (23:00 UTC Friday)
>
> End date: Sunday, 26th May 2013
> End time: 23:59:00 BST (22:59 UTC)
>
> Purpose
>
> Network architecture changes and upgrades across our UK network to
> support an expanded product offering.
>
> Impact
>
> Due to the redundant nature of our network, we are expecting no
> operational impact from this work to customers with resilient
> connections to our network.
>
> Single-homed 21CN, Cloud Ethernet, ADSL and FTTC customers will
> experience an outage of up to two hours during this window, as will
> transit customers single-homed to our network. A detailed impact
> analysis will be published nearer the time, including more precise
> windows for these outages.
>
> Comtec NOC is tracking this issue under ticket [#PRO-139-88078].
>
> Regards,
>
> David Croft
>
>
> --
> David Croft
> Lead Network Engineer
>
> Comtec Enterprises Ltd
> Comtec House
> 46a Albert Road North
> Reigate Industrial Estate
> Reigate
> Surrey RH2 9EL
>
> Tel: 0845 899 1400
> Fax: 0845 899 1401
> www.comtec.com
>
> For urgent operational issues please always contact noc at comtec.com
> or 0845 899 1423 and not any named individual.



-- 
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.