[Comtec Announce] Service Alert 02/11/2012 - Update #2

[David Croft]

NTT advise us that the router has been stable overnight, however their
engineers are still working to determine the outage cause. We are
therefore continuing to route around NTT. We will continue to monitor
closely, and will issue a further update this afternoon.

Regards,

David Croft

On 2 November 2012 00:52, David Croft <david at comtec.net.uk> wrote:
>
> NTT have informed us that the router has been returned to service.
> However, as they have not yet determined the cause of the problems, we
> will continue to use alternate routes overnight in case the issue
> recurs.
>
> Regards,
>
> David Croft
>
> On 2 November 2012 00:21, David Croft <david at comtec.net.uk> wrote:
> >
> > At 00:02 our monitoring systems alerted us to network issues with our
> > NTT
> > transit. We have raised a fault with NTT who have confirmed an
> > unscheduled
> > outage on their Telehouse router, which remains unresponsive.
> >
> > We are currently using other transit routes to avoid the trouble spot.
> > Customers may have noted packet loss to certain durations between 00:02
> > and
> > 00:12. We will continue to route around NTT until they issue an
> > all-clear.
> >
> > IP Voice services and those reached through our extensive peering
> > arrangements remain unaffected.
> >
> > Regards,
> >
> > David Croft
> >
> > --
> > David Croft
> > Lead Network Engineer
> >
> > Comtec Enterprises Ltd
> > Comtec House
> > 46a Albert Road North
> > Reigate Industrial Estate
> > Reigate
> > Surrey RH2 9EL
> >
> > Tel: 0845 899 1400
> > Fax: 0845 899 1401
> > www.comtec.com
> >
> > For urgent operational issues please always contact noc at comtec.com or
> > 0845 899 1423 and not any named individual.
> >
>
>
>
> --
> David Croft
> Lead Network Engineer
>
> Comtec Enterprises Ltd
> Comtec House
> 46a Albert Road North
> Reigate Industrial Estate
> Reigate
> Surrey RH2 9EL
>
> Tel: 0845 899 1400
> Fax: 0845 899 1401
> www.comtec.com
>
> For urgent operational issues please always contact noc at comtec.com or
> 0845 899 1423 and not any named individual.




--
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com or
0845 899 1423 and not any named individual.