[Comtec Announce] EMERGENCY Engineering Work 29/09/2012 - Update #3

[David Croft]

Apologies for the delay in this update. A total hardware failure in
the core router had rendered it unable to boot at all. A replacement
router is being driven over and is expected to arrive within the next
20 minutes.

Regards,

David Croft

On 30 September 2012 01:17, David Croft <david at comtec.net.uk> wrote:
> Attempts to restore service remotely have failed, however engineers
> are already en route with an ETA of 01:15. A further update will
> follow at this time.
>
> Regards,
>
> David Croft
>
> On 30 September 2012 00:33, David Croft <david at comtec.net.uk> wrote:
>> The router has failed to return to service. We are working on the
>> problem and an engineer is en route as a backup.
>>
>> Regards,
>>
>> David Croft
>>
>> On 29 September 2012 19:50, David Croft <david at comtec.net.uk> wrote:
>>> We have lost management connectivity to our core router at our LNPOP02
>>> location. This is currently believed to be due to a software bug
>>> causing memory exhaustion.
>>>
>>> At this time the device passing traffic normally, however, this is an
>>> unacceptable risk and the situation may quickly degrade further.
>>> Therefore we will be rebooting this device at 23:00 BST. Customers
>>> single homed to this location (including non-redundant 21CN Cloud
>>> Ethernet customers) will experience an outage of up to 10 minutes
>>> while this takes place.
>>>
>>> Regards,
>>>
>>> David Croft
>>>
>>> --
>>> David Croft
>>> Lead Network Engineer
>>>
>>> Comtec Enterprises Ltd
>>> Comtec House
>>> 46a Albert Road North
>>> Reigate Industrial Estate
>>> Reigate
>>> Surrey RH2 9EL
>>>
>>> Tel: 0845 899 1400
>>> Fax: 0845 899 1401
>>> www.comtec.com
>>>
>>> For urgent operational issues please always contact noc at comtec.com
>>> or 0845 899 1423 and not any named individual.
>>
>>
>>
>> --
>> David Croft
>> Lead Network Engineer
>>
>> Comtec Enterprises Ltd
>> Comtec House
>> 46a Albert Road North
>> Reigate Industrial Estate
>> Reigate
>> Surrey RH2 9EL
>>
>> Tel: 0845 899 1400
>> Fax: 0845 899 1401
>> www.comtec.com
>>
>> For urgent operational issues please always contact noc at comtec.com
>> or 0845 899 1423 and not any named individual.
>
>
>
> --
> David Croft
> Lead Network Engineer
>
> Comtec Enterprises Ltd
> Comtec House
> 46a Albert Road North
> Reigate Industrial Estate
> Reigate
> Surrey RH2 9EL
>
> Tel: 0845 899 1400
> Fax: 0845 899 1401
> www.comtec.com
>
> For urgent operational issues please always contact noc at comtec.com
> or 0845 899 1423 and not any named individual.



-- 
David Croft
Lead Network Engineer

Comtec Enterprises Ltd
Comtec House
46a Albert Road North
Reigate Industrial Estate
Reigate
Surrey RH2 9EL

Tel: 0845 899 1400
Fax: 0845 899 1401
www.comtec.com

For urgent operational issues please always contact noc at comtec.com
or 0845 899 1423 and not any named individual.